"She had fallen and, unable to get up, laid on the floor for 19 hours."

Who Cares Calls offers a range of friendly support services, including daily reminders, check-ins, and companion calls, delivered straight to your landline or mobile phone at your chosen time. We're here to help you feel connected and cared for every day!

At Who Cares Calls, we understand that finding the right service is essential, so we offer a 7-day free trial for all of our services, allowing you to explore and see if they truly fit your needs. We want you to feel good about your choice, so if you're not completely satisfied, it's completely okay! You can cancel any time during the trial and won't incur any charges. Your peace of mind is our priority. We recognise that using new technology can sometimes feel overwhelming and can be the deciding factor on a service that works and doesn't, which is why our services are designed to be as user-friendly as possible. You and your loved ones can rely on familiar tools like a landline or mobile phone, you don’t even need an internet connection! There won't be any confusing sounds or complicated setups—just simple, straightforward communication. We understand that communication can be challenging for individuals who are visually or hearing impaired. That's why we offer a variety of contact options, including voice calls and text messages, allowing you to choose the service that feels most comfortable and accessible for your needs. Your preferences matter to us, and we're here to support you in the best way possible. Signing up for a new service can feel overwhelming, but we assure you that it's a quick and straightforward process that typically takes only 10 to 15 minutes. You won't have to wait for any special equipment to be delivered or installed, and we'll have your service up and running in just a few minutes. For instance, if you start your service at 10:50, you could receive your first contact by 11:00. We can also send you status reports detailing which calls have been successful or failed, helping you adjust the service for maximum responsiveness. We're here to make the experience as smooth as possible! Need to get in touch? Our friendly team is available to take your calls during our working hours from 9AM to 5PM, Monday to Friday. If you need to contact us outside these hours, please don't hesitate to leave a message on our answering machine. We promise to return your call as soon as possible, between 8AM and 8PM, Monday to Sunday. Your needs are important to us, and we look forward to assisting you! You can also contact us via email at support@whocarescalls.co.uk Our services are designed to be super user-friendly, utilizing technology you and your loved ones already know. All you need is a landline or a mobile phone – there are no unfamiliar noises or bleeps, and no fancy equipment to set up, you don’t even need an internet connection! We provide contact options via voice calls or text messages, allowing those who are visually or hearing impaired to select the service that best suits their needs. Signing up is easy and should take you no more than 10 – 15 minutes. You don’t need to wait for any specialised equipment to be delivered or installed and your service will be active within a few minutes. So if you created your service at 10:50, you could be receiving your first contact at 11:00! We can also send you weekly reports detailing which calls are answered and which are not, helping you adjust the service for maximum responsiveness. Need to get in touch? Our friendly team are available to take your call during our working hours of 9AM – 5PM Monday to Friday, you are welcome to call outside of these hours, however you will be asked to leave a message on our answering machine, in which case we will call you back at the first opportunity between 8AM – 8PM Monday – Sunday. You can also contact us via email at support@whocarescalls.co.uk

Who Cares Calls are a close-knit team of family and friends who genuinely care about what we do! Many of our staff have dedicated years to the health and social care sector, and they bring a wealth of experience and compassionate knowledge to our team. Our fantastic team includes registered nurses, healthcare assistants, support workers, and personal care assistants, all dedicated to providing the highest quality care and support. We understand the importance of everyone’s individual needs and strive to make a positive difference. All our staff have completed a Disclosure and Barring Service (DBS) check and have received training in the following areas: GPDR - Duty of Care - Equality, Diversity and Inclusion - Person-centred Care – Communication - Privacy and Dignity - Handling Information - Safeguarding Adults - Safeguarding Children - Dementia Awareness - Mental Health Awareness - Disability Awareness - Neurodiversity Awareness - And more!... We are professional and friendly, and we care.

Who Cares Calls was originally established to provide welfare checks for individuals living alone. Over time, we have listened to the feedback from our users and expanded our services to better meet the needs of a diverse community. Many of our service users live alone and often worry about what might happen in the event of an emergency. Some users care for others—whether it’s a child, a parent, or a pet—and seek peace of mind knowing that help will be available for their loved ones if needed. It’s completely natural to feel concerned, especially for those who don’t have family or whose family lives far away. We aim to provide you with peace of mind, knowing that assistance is available for you—or your loved ones—whenever it’s needed. We also recognize the profound impact of loneliness and the comfort that comes from genuine conversation. Having someone to talk to can make a world of difference, whether you want to share your stories or simply need a friendly ear to listen to the ups and downs of caregiving, parenting, or life itself. Other service users may include: Individuals living with a memory impairment - Those on time-sensitive medication - Those required to take a lot of different medication - Those who are juggling many responsibilities - People who have a loved one who lives far away - People who care for another individual or pet - People who live alone - People who are recovering from illness - People who are living with disability - People who have a high risk of falls - People with chronic medical conditions. Rest assured, whatever your circumstances, we are here for you, ready to listen and offer our support every step of the way.

Our range of services has been designed to offer independence, reassurance, and companionship. Our daily reminder service is designed with your needs in mind, especially for those who may benefit from gentle prompts throughout the day. We understand that many individuals live with memory impairments and cherish their independence. Our service aims to provide the support you need to manage daily tasks with confidence and ease. For others balancing various responsibilities, our reminders can be a helpful ally in remembering important tasks like watering plants, feeding pets, or taking out the rubbish bin. We know how busy life can get, so our daily reminder service is especially valuable for tracking medications. Whether you need to take multiple medications or have time-sensitive doses, a daily reminder can give you peace of mind, knowing you'll never miss a dose. We take pride in offering an automated and precise service: when you set a reminder for 10:02, you can trust it will come through precisely at that time. Our reminders are available 24 hours a day, seven days a week, because we genuinely care about supporting you in living your life to the fullest. Our daily check-in service is thoughtfully designed to provide reassurance for individuals who may feel isolated or those who care for loved ones. We understand that many of our users are adult children who worry about their elderly parents; they seek daily confirmation that their loved ones are safe and healthy. We also recognise caregivers' concerns about what might happen to the person or pet they look after if an unexpected event occurs. We also support younger individuals, including those living with disabilities, chronic health conditions, or students who have relocated for their education. Our daily check-in service aims to offer peace of mind, helping loved ones feel secure without the pressure of constant monitoring. With our automated and precise system, you can schedule check-ins at exact times that suit your needs; for instance, if you set a check-in for 08:06, we will ensure it arrives on time. You can schedule check-ins 24 hours a day, seven days a week, allowing you to stay connected effortlessly. Our companion call service is here for those who may feel socially isolated or lonely, providing the comfort of a daily check-in with a caring person. We understand that for some of our users, we may be the only voice they hear each day. Many don't have family, while others have loved ones who are far away and unable to reach out daily. Our companion call service is personal and not automated, so we can only provide a 'time range' for our calls. Our priority is to ensure that every conversation is uplifting and meaningful, allowing us to create memorable moments; this means that it can be challenging to predict how long they will last. We're here to make a positive difference in your day.