Who Cares Calls offers a range of friendly support services, including daily reminders, check-ins, and companion calls, delivered straight to your landline or mobile phone at your chosen time. We're here to help you feel connected and cared for every day!

At Who Cares Calls, we understand that finding the right service is essential, so we offer a 7-day free trial for all of our services, allowing you to explore and see if they truly fit your needs. We want you to feel good about your choice, so if you're not completely satisfied, it's okay! You can cancel any time during the trial and you won't incur any charges. Your peace of mind is our priority. We recognise that using new technology can sometimes feel overwhelming and can be the deciding factor on a service that works and doesn't, which is why our services are designed to be as user-friendly as possible. You and your loved ones can rely on familiar tools like a landline or mobile phone, you don’t even need an internet connection! There won't be any confusing sounds or complicated setups—just simple, straightforward communication. Signing up is easy and should take you no more than 10 – 15 minutes. You don’t need to wait for any specialised equipment to be delivered or installed and your service will be active within a few minutes. So if you created your service at 10:50, you could be receiving your first contact at 11:00! We provide contact options via voice calls or text messages, allowing those who are visually or hearing impaired to select the service that best suits their needs. We can also send you weekly reports detailing which calls are answered and which are not, helping you adjust the service for maximum responsiveness. Need to get in touch? Our friendly team is available to take your calls during our working hours from 9AM to 5PM, Monday to Friday. If you need to contact us outside these hours, please don't hesitate to leave a message on our answering machine. We promise to return your call as soon as possible. Your needs are important to us, and we look forward to assisting you! You can also contact us via email at support@whocarescalls.co.uk

Who Cares Calls are a close-knit team of family and friends who genuinely care about what we do! Many of our staff have dedicated years to the health and social care sector, and they bring a wealth of experience and compassionate knowledge to our team. Our fantastic team includes registered nurses, healthcare assistants, support workers, and personal care assistants, all dedicated to providing the highest quality care and support. We understand the importance of everyone’s individual needs and strive to make a positive difference. All our staff have completed a Disclosure and Barring Service (DBS) check and have received training in the following areas: GPDR - Duty of Care - Equality, Diversity and Inclusion - Person-centred Care – Communication - Privacy and Dignity - Handling Information - Safeguarding Adults - Safeguarding Children - Dementia Awareness - Mental Health Awareness - Disability Awareness - Neurodiversity Awareness - And more!... We are professional and friendly, and we care.

Who Cares Calls was originally established to provide welfare checks for individuals living alone. Over time, we have listened to the feedback from our users and expanded our services to better meet the needs of a diverse community. Many of our service users live alone and often worry about what might happen in the event of an emergency. Some users care for others—whether it’s a child, a parent, or a pet—and seek peace of mind knowing that help will be available for their loved ones if needed. It’s completely natural to feel concerned, especially for those who don’t have family or whose family lives far away. We aim to provide you with peace of mind, knowing that assistance is available for you—or your loved ones—whenever it’s needed. We also recognize the profound impact of loneliness and the comfort that comes from genuine conversation. Having someone to talk to can make a world of difference, whether you want to share your stories or simply need a friendly ear to listen to the ups and downs of caregiving, parenting, or life itself. Other service users may include: Individuals living with a memory impairment - Those on time-sensitive medication - Those required to take a lot of different medication - Those who are juggling many responsibilities - People who have a loved one who lives far away - People who care for another individual or pet - People who live alone - People who are recovering from illness - People who are living with disability - People who have a high risk of falls - People with chronic medical conditions. Rest assured, whatever your circumstances, we are here for you, ready to listen and offer our support every step of the way.

Our range of services has been designed to offer independence, reassurance, and companionship. Our daily reminder service is designed with your needs in mind, especially for those who may benefit from gentle prompts throughout the day. We understand that many individuals live with memory impairments and cherish their independence. Our service aims to provide the support you need to manage daily tasks with confidence and ease. For others balancing various responsibilities, our reminders can be a helpful ally in remembering important tasks like watering plants, feeding pets, or taking out the rubbish bin. We know how busy life can get, so our daily reminder service is especially valuable for tracking medications. Whether you need to take multiple medications or have time-sensitive doses, a daily reminder can give you peace of mind, knowing you'll never miss a dose. We take pride in offering an automated and precise service: when you set a reminder for 10:02, you can trust it will come through precisely at that time. Our reminders are available 24 hours a day, seven days a week, because we genuinely care about supporting you in living your life to the fullest. Our daily check-in service is thoughtfully designed to provide reassurance for individuals who may feel isolated or those who care for loved ones. We understand that many of our users are adult children who worry about their elderly parents; they seek daily confirmation that their loved ones are safe and healthy. We also recognise caregivers' concerns about what might happen to the person or pet they look after if an unexpected event occurs. We also support younger individuals, including those living with disabilities, chronic health conditions, or students who have relocated for their education. Our daily check-in service aims to offer peace of mind, helping loved ones feel secure without the pressure of constant monitoring. With our automated and precise system, you can schedule check-ins at exact times that suit your needs; for instance, if you set a check-in for 08:06, we will ensure it arrives on time. You can schedule check-ins 24 hours a day, seven days a week, allowing you to stay connected effortlessly. Our companion call service is here for those who may feel socially isolated or lonely, providing the comfort of a daily check-in with a caring person. We understand that for some of our users, we may be the only voice they hear each day. Many don't have family, while others have loved ones who are far away and unable to reach out daily. Our companion call service is personal and not automated, so we can only provide a 'time range' for our calls. Our priority is to ensure that every conversation is uplifting and meaningful, allowing us to create memorable moments; this means that it can be challenging to predict how long they will last. We're here to make a positive difference in your day.

If you selected an automated service, you will receive your contact information from 07460 882820. Automated services include the daily reminder service and the daily check-in service. If you have selected the companion call service, you will receive your call from 07591 491300. All calls from our customer support team are made using the same number as the companion call service (07591 491300); this is also the number you can call to speak to a staff member. If you have requested weekly reports, you will receive them via our email address: support@whocarescalls.co.uk. This is the same email you can use to contact us.

Who Cares Calls is located in Darlington, England. We can currently offer our services to everyone living in the United Kingdom.

At Who Cares Calls, we understand the importance of reliable support and companionship and firmly believe that our service is unmatched by others. While many charities and organisations across the UK offer volunteer-based services, we recognise that these options may not always meet everyone's needs. Some of our service users have shared their experiences with volunteer services, expressing frustration over not being able to choose the time of their calls, missed calls that sometimes took days to resolve, and a feeling that conversations were rushed. That's why we are committed to providing a service that genuinely cares. We aim to offer a personalised experience that fits your unique requirements, ensuring you receive the attention and warmth you deserve. As a small, dedicated company, we genuinely care about the individuals we serve and are passionate about making a difference in their lives. To help you feel comfortable and confident in our services, we offer a 7-day free trial. We want you to know that if you're unsatisfied, you can cancel at no cost. Your happiness is our priority, and we're here to support you every step of the way.

At Who Cares Calls, we understand how important your data and privacy are to you, and we want to assure you that they are our top priority. We have implemented comprehensive, secure, and GDPR-compliant security protocols to always protect your information. Our foundation is built on trust, so we collaborate only with vetted partners who share our commitment to high privacy and security standards. We recognise that sensitive data deserves the utmost care, so we employ advanced encryption technologies to safeguard your information during transmission and when it is stored. This way, you can have peace of mind knowing that unauthorised individuals cannot access your data. Our security infrastructure is designed with your protection in mind, incorporating extensive on-site and cloud-based measures to guard against physical and digital threats. We continuously evaluate and improve these defences to stay ahead of emerging risks. Our dedicated team is a crucial part of our commitment to your security. That's why we provide our staff with thorough and ongoing training in data privacy and security practices. We want them to be well-equipped to protect your information and respond effectively to potential concerns. With these comprehensive measures in place, you can trust that we are genuinely committed to maintaining the highest standards of security and privacy for your data. Your safety and peace of mind are at the heart of everything we do.

Signing up is easy and should take you no more than 10 – 15 minutes. You don't need to wait for any specialised equipment to be delivered or installed, and your service will be active within a few minutes. So, if you created your service at 10:50, you could receive your first contact at 11:00!

You will need your own personal details, your bank details and the details of your support contact(s). The first step will be to make an account on the website; you can do this by clicking on the 'sign up' button at the top right of the page. You will need to enter your first and last name, your email address and a password. Once you have created an account, you will be redirected to your dashboard; from here, you can create your service, update your service, pause your service, cancel your service, and sign in early (for daily check-ins and companion calls).

You can do this by logging into your dashboard or calling us on 07591 491300.

Yes, you can update your plan at any time by logging into your dashboard or by giving us a call on 07591 491300.

Yes, you have the option to cancel your subscription whenever you wish. However, please be aware that we cannot offer a partial refund for your remaining days.

We aim to provide access to our service for anyone in need. If you cannot afford our service but believe it could benefit you, please do not hesitate to contact us. We are committed to finding a service that meets your needs.

This option is available for our companion call and daily check-in services. To check in ahead of time, please log in to your dashboard and press 'I am safe'; this will check you in for the day, and your service will resume as usual the next day. Due to the possibility of missing time-sensitive reminders, users of our reminder service cannot check in ahead of their scheduled time.

Yes, you can set up the service for someone else. When creating a service, you will be asked if the service is for you or someone else, and you will be asked to provide the phone number of the person who will receive the calls.

You don't need any special equipment to receive our calls. All contact is made via your mobile phone or landline phone.

Yes, you can list the details of 2 support contacts.

You will be redirected to your user dashboard after signing up for -or logging into- the website. From here, you can create your service. After entering the details for your chosen service and pressing continue, you will be asked for the details of your first support person and if this person should receive alerts; once this section has been completed, you can either select 'add person' to list the details of a second support person or press continue to complete the process.

We can send alerts to 2 people simultaneously.

If you experience a fall, illness, or injury and cannot respond to us, we want to ensure you have the support you need. In such situations, we will send an alert message to a support person or people you trust. This message will inform them that you haven't been able to respond to our contact, encouraging them to reach out to you directly. We aim to keep your loved ones informed so they can check on you and provide any assistance you may need. You can send alerts to two individuals simultaneously, and they can receive these notifications via text or email based on your preferences during signup. We understand that everyone has different needs, so while alerts are an optional feature, you can still receive reminders without triggering alerts if that is what feels right for you. Your safety and wellbeing are our top priorities.

We understand that receiving this alert might be concerning, please don’t worry, we are here to help. You have been listed as the support contact for a service that was set up for the individual named on the alert, and we wanted to inform you that we tried to reach the service user twice, with a 10-minute gap between our attempts. Unfortunately, we were unable to connect. This situation could indicate a potential issue, and we encourage you to check in with the service user directly. Please know that Who Cares Calls is here to support you, but we are not able to escalate this matter or provide guidance on your next steps. We wanted to inform you of the situation, and you may respond in whatever way feels right for you. We appreciate your understanding.

Providing the person who signed up for the service has allowed you to make changes to the service; you can easily remove yourself by logging into the user dashboard with the login details sent to your email and going to ‘update service’. If you haven't been given access to the service, please don't hesitate to call us at 07591 491300. We're here to help you and we will promptly remove your details upon request. However, it's essential to keep in mind that the alerts are necessary for the wellbeing of the person receiving them, so take a moment to consider the impact of removing these notifications. If you decide to discontinue alerts, please consider providing an alternative form of support.

Our daily check-in service, available for £8 per month, offers a comforting solution with one check-in daily. We understand how important it is to feel secure, and this service is designed to provide reassurance and peace of mind. If anything were to happen to you, we are here to ensure that an alert will be raised, allowing you and anyone you care for—whether they are family members or pets—to receive the appropriate assistance. For just £12 per month, our reminder service enables you to set up to 6 concurrent reminders, available 24 hours a day, 7 days a week. We recognise the value of independence and are committed to helping you maintain it. This service enables you to care for yourself, your pets, and your home, ensuring your safety and wellbeing. Our companion call service, priced at £38 per month, provides you with a daily live call at a time that suits you. We believe in the importance of connection and companionship, and this service is here to promote social inclusion and a sense of belonging. We want you and your family to feel supported and reassured every step of the way.

We currently accept all UK credit and debit cards. You will be asked for your payment details when you create a service. All services offer a 7-day free trial, and you will be billed when this period is complete and monthly thereafter. Our payments are handled securely by Stripe, a top-tier online payment processor known for its reliability and efficiency.

After your 7-day free trial concludes, your credit card (which you provided during signup) will be billed. You'll see monthly charges on the same day each month. If you continue with the same service, the amount will remain consistent, so you won't have to worry about unexpected fees or hidden charges. Our goal is to provide clarity and peace of mind regarding your billing. If you have any questions or concerns, we're here to help!

Our payment processing is handled securely through Stripe, a top-tier online payment processor known for its reliability and efficiency. Stripe manages billions of dollars in transactions annually, making it a trusted choice for businesses worldwide. It holds the PCI Service Provider Level 1 certification, the most stringent payment industry standard. This certification ensures Stripe adheres to rigorous security protocols and practices to protect sensitive customer information during transactions. By using Stripe, we provide our customers with a safe and seamless payment experience.

No. You will be charged the same amount each month, depending on the service you have selected, without any additional fees or hidden charges.

Every service we offer is designed with unique benefits to meet your specific needs and preferences. The reminder service can be a lifeline for those struggling with daily tasks. If you find yourself facing memory challenges, managing a time-sensitive medication schedule, or navigating a hectic lifestyle filled with responsibilities, this service can help take some of the pressure off. The companion call service is all about creating connections. It fosters social inclusion and brings companionship, offering peace of mind for you and your loved ones. If you're feeling isolated and craving a friendly conversation, this service is perfect for you. Many seniors, individuals with disabilities, and caregivers find comfort in these calls, knowing they have someone who genuinely cares. If you prefer a more budget-friendly option, the daily check-in service offers a similar sense of security without requiring extensive interaction. This service supports those living alone or single parents who may not need companionship but appreciate the reassurance that someone is checking in regularly. We understand that every bit of support can make a difference in your day.

We understand how important it is to stay connected, and that's why we offer up to 6 concurrent reminders for each day. You can choose from our pre-set reminders or record your own to make them more personal. When clients receive a reminder, they'll be asked to acknowledge it by pressing a button on their phone; if they do, our system will confirm that the reminder was successful. If the client doesn't respond, we'll send a second reminder after 10 minutes. Should both reminders go unanswered, we will contact the client's support person -or people- to ensure they're aware and can provide assistance if needed. Your peace of mind is our priority.

You can create up to 6 concurrent reminders at any one time, these can be daily reminders, weekly reminders, monthly reminders, one-off reminders or a mixture.

Our reminder service is here to lend a helping hand for those moments when remembering things can be challenging. We understand how important it is to keep up with daily tasks, and we're committed to making that more manageable for you or your loved ones. You can choose from our thoughtful pre-set messages or create personalised reminders that genuinely reflect your care. For instance, you might set up a daily reminder for your mum: "Hi Mum, just a gentle reminder to take your heart medication after breakfast. I can't wait to see you this weekend! Love, Sarah." Or, for your dad, a friendly weekly nudge: "Hi, Dad, just a quick reminder that it's blue bin day tomorrow. Love, Martin." You can create another to remind him to bring the bin back in! Our reminder service is designed to be flexible and customisable so you can create an entirely personal experience that brings peace of mind and comfort to you and your loved ones.

Yes, you can add your message if preferred. When creating the service, you will be asked if you want to choose from our pre-set message or create your own. If you decide to create your message, you can enter the text you wish to send via a text message or record a message that can be sent via a voice message.

Once we set up your daily check-in service, we'll contact you at a designated time each day. We ask that you confirm your safe and well by pressing a button on your phone. If you do this, there's no need for any additional steps. However, if we don't hear back from you, we'll try to connect again after 10 minutes. If we still can't reach you, we will contact the person or people you've chosen to keep informed to ensure that someone is aware and can help if needed. Your safety is our top priority.

We understand how important it is to stay connected, especially when checking in on loved ones. While the daily check-in service might not be the right fit, you can still create meaningful connections by subscribing to the daily reminder service. By setting up two reminders, you can create a personalised message, for example, "Hi Dad, just checking in to see if you're safe and well." You can schedule these reminders anytime over 24 hours, helping you reach out both in the morning and at night. It's a simple yet caring way to show you're thinking of them.

Daily check-ins are designed to provide comfort and reassurance to clients who may be anxious about the possibility of facing an emergency without anyone to help. We understand how concerning it can be for family and friends who worry about their loved ones living alone. If, for instance, you were to fall ill or get injured and couldn't respond to our contact, we would send an alert to the support person or people you have chosen. This alert will let them know you haven't been able to respond and encourage them to check in directly. We want to ensure that you have the support you need whenever you need it.

Our services are fully customisable and easy to set up. You can, for example, choose to receive a check-in every day, every Monday, Wednesday and Saturday or just on a Sunday. The choice is yours.

If we cannot reach you during our initial contact, we will make a second attempt to contact you after 10 minutes. If we are still unsuccessful in reaching you, we will proceed to contact the person -or people- you have designated for such situations.

Once your companion call service has been set up, we will call you daily. After the call is answered, we will chat and record that you are safe and well. If the call is still not answered after two attempts, we will notify your support person -or people- that we have been unable to contact you.

We understand that every client has their preferences regarding our conversations. That's why our calls usually last between 1 and 5 minutes, allowing space for a quick chat or a more focused discussion, depending on what you feel comfortable with. We genuinely care about your experience, so we never rush our calls. You can take all the time you need to feel heard and supported, ensuring a positive and uplifting interaction. Rest assured, we never rush our calls, we provide our clients with all the time they need to ensure a positive and uplifting experience.

We understand how important it is to discuss topics that resonate with you. Whether it's your beloved pets, favourite hobbies, TV shows, or treasured memories from "the good old days," we're here to listen and engage in conversations that matter to you. Our staff genuinely enjoy exploring various subjects and creating a space where you feel comfortable sharing your thoughts. As these interactions progress, the calls often blossom into genuine exchanges reminiscent of those shared among friends.

When clients sign up for our companion call service, they are assigned both a primary and a secondary caller to ensure a personalised experience. This means that most of your calls will be handled by these designated callers, allowing you to feel more at ease as you share your thoughts and emotions. As you build a connection over time, our highly trained staff will be able to recognise subtle changes in your mood and behaviour, allowing them to respond with genuine empathy and support. However, due to availability constraints, there may be times when a different staff member will make your call. Please rest assured that we are committed to providing you with the support you need, regardless of who is on the other end of the line.

Depending on what the problem is, we may do the following: If the client reports a critical issue, such as 'I am experiencing chest pain' or 'I have fallen and injured my hip', our recommendation to the client would be to end the call and dial 999 immediately. If alerts are enabled, we would also reach out to the support contact to apprise them of the situation and the guidance provided If the client reports feeling unwell, for instance, experiencing dizziness or having a headache, we would suggest they reach out to their GP or dial 111 for professional advice. If alerts are enabled, we would additionally notify the support person - or people- about the problem and the guidance extended so they can offer support during this time. We understand that seeking guidance can be important, but we want to clarify that we cannot -and will not- provide medical advice. However, we're here to help connect you with the right resources or professionals to assist you. Your wellbeing is our priority, and we're committed to supporting you in finding the help you need.

We believe there is a place in this world for both. We recognise that everyone has different preferences regarding staying connected and feeling supported. If you're looking for a simple check-in that doesn't require much interaction, our daily check-in service might be just what you need. It offers a reassuring touch at a more affordable price while saving you time and providing consistent support. However, if you value the warmth of connecting with a real person and enjoy having a friendly conversation each day, our companion call service could be the perfect match for you. We genuinely care about your wellbeing and want you to find the right service for you.

Our companion calls are currently available between 9AM and 4PM, and you can choose your preferred 'time slot' when you sign up. It is important to us that our clients do not feel rushed when we call them, and as a result, it can be challenging to predict how long our calls will last; therefore, we cannot offer a precise call time. If you choose a time slot and later decide a different one would suit you better, you can change your scheduled time via your dashboard.

We deeply value the trust our clients place in us and strive to keep everything shared with us confidential. However, there are some important exceptions to this. Our primary concern is the wellbeing and safety of our clients. If we ever feel that a client or someone else is in danger, we must take action to ensure their protection. Please know this is done with the utmost care and concern for your safety and wellbeing.

We understand that you may not always be available when we try to reach you. If we can't get through during our first call, we'll make a second attempt to ensure we connect with you. If we still can't reach you after that, we'll contact the support person or people you've designated for such situations. Your wellbeing is important to us; we're here to support you.

Status reports are essentially logs of your previous contacts. They indicate whether a contact was successfully delivered and if you responded. These reports are a valuable tool for identifying areas where your service may need adjustment to enhance your experience. For example, if you are missing your morning reminders, it could be helpful to consider whether they are scheduled too early for your routine. Additionally, if family visits every Tuesday cause you to overlook your reminders, you might want to remove those reminders for that day. We are here to help you create the best schedule for your needs! You can access status reports on the dashboard by clicking "My Reports" on the left side of the page. Additionally, these reports can be emailed to your support person or people.

Please take a moment to check the status report available on the client's dashboard. This report can also be sent to the listed support contacts. It will indicate whether the calls were delivered and if any action was taken. If the calls were not delivered, please verify the following: ensure that the client number was entered correctly, that the phone is switched on and functioning properly, that the signal is strong, and that 'do not disturb' mode is not enabled. Additionally, check that 'airplane mode' is not turned on. If calls have been delivered but not acknowledged, check the following: ensure that the volume is set high enough, the phone is within reach, the buttons are functioning properly, and that the service user knows how to respond. If the service user requested voice calls, consider switching to text messages, or vice versa, to see if that makes a difference. Additionally, it might be helpful to adjust the timing of the calls. To create the best environment for success, consider the following suggestions: Sit with the service user during a few calls. This will help them understand the process better and boost their confidence when a call comes in. For reminder calls, ensure that any essential items are within easy reach. A reminder to take medication may be missed if the service user has to retrieve it. You could also provide the location details in a customised message. "Hey Dad, please remember to lock the door. Your keys are on the hall table”. If you continue to experience failed contacts after trying this, please give us a call so we can troubleshoot together. We genuinely want this to work for you. Just a heads-up: if calls consistently drop below a 50% success rate for seven days, our system will automatically pause the service.