Who Cares Calls offers a range of friendly services, including daily reminders, check-ins, and companion calls, delivered straight to your landline or mobile phone at a time chosen by you. We're here to help you feel connected and cared for every day!

Who Cares Calls offers a 7-day free trial for all services, it’s the perfect way to see if any of our services fit your needs. If you’re not completely satisfied, no worries! You can cancel at any time during the trial, and you won’t be charged a penny. Our services are designed to be super user-friendly, utilizing technology you and your loved ones already know. All you need is a landline or a mobile phone – there are no unfamiliar noises or bleeps, and no fancy equipment to set up, you don’t even need an internet connection! We provide contact options via voice calls or text messages, allowing those who are visually or hearing impaired to select the service that best suits their needs. Signing up is easy and should take you no more than 10 – 15 minutes. You don’t need to wait for any specialised equipment to be delivered or installed and your service will be active within a few minutes. So if you created your service at 10:50, you could be receiving your first contact at 11:00! We can also send you weekly reports detailing which calls are answered and which are not, helping you adjust the service for maximum responsiveness. Need to get in touch? Our friendly team are available to take your call during our working hours of 9AM – 5PM Monday to Friday, you are welcome to call outside of these hours, however you will be asked to leave a message on our answering machine, in which case we will call you back at the first opportunity between 8AM – 8PM Monday – Sunday. You can also contact us via email at support@whocarescalls.co.uk

We’re a close-knit team of family and friends who are passionate about what we do! Most of our staff have spent many years working in the health and social care sector, bringing a wealth of experience and knowledge to our team. We have registered nurses, health care assistants, support workers, and personal care assistants—all dedicated to providing a top-notch service. All of our staff have completed a Disclosure and Barring Service (DBS) check and have received training in the following areas: • GPDR • Duty of care • Equality, diversity and inclusion • Person-centred care • Communication • Privacy and dignity • Handling information • Safeguarding adults • Safeguarding children • Dementia awareness • Mental health awareness • Disability awareness • Neurodiversity awareness • And more!... We are professional, friendly, and we care.

Who Cares Calls was originally designed to provide welfare checks for individuals living alone. Over time, and with feedback from our service users, we have expanded the services we offer to support a wider demographic. Many of our service users live alone and often express worries about what could happen if they were to experience an emergency. Some of our users care for others -whether it’s a child, a parent, or a pet- and seek peace of mind knowing that help will be there for their loved ones if needed. We also know that many of our users feel lonely and love having a friendly chat each day. Whether it's sharing stories or just having someone who understands the ups and downs of caregiving, parenting or life in general, we’re here to listen and support! Other service users may include: • Individuals living with a memory impairment • Those on time-sensitive medication • Those required to take a lot of different medication • Those who are juggling a lot of responsibilities • People who have a loved one who lives far away • People who care for another individual or pet • People who live alone • People who are recovering from illness • People who are living with disability • People who have a high risk of falls • People living with chronic medical conditions

Our range of services have been designed to offer independence, reassurance, and companionship. Our daily reminder service is ideal for individuals who could benefit from gentle prompts throughout the day. Many of our customers live with memory impairments and highly value their independence; with our support, they can manage their daily tasks effectively. Other users may be people juggling various responsibilities and have created their service to help them remember to water their plants, feed their pets, or put out their bins. This daily reminder service is especially useful for assisting individuals to keep track of their medications, whether they need to take multiple medications or a time-sensitive medication. By creating a daily reminder, users can be assured they will never miss a dose. The service is automated and precise: if you set a reminder for 10:02, you will receive it exactly at that time. Reminders can be scheduled 24 hours a day, seven days a week. Our daily check-in service is designed to provide reassurance for individuals who live alone or care for someone else. Many people who use this service are often adult children with elderly parents, seeking daily confirmation that their loved ones are safe and well. Some of our users are caregivers concerned about what might happen to the person or pet they look after if something were to happen to them. We also support younger individuals, including those living with disabilities, chronic health conditions, or students who have moved away from home to attend college or university. Our daily check-in offers peace of mind, allowing loved ones to feel secure without constantly being monitored. The service is automated and precise: if you set a check-in for 08:06, you will receive it exactly at that time. Check-ins can be scheduled 24 hours a day, seven days a week. Our companion calls service is designed for individuals who feel socially isolated or lonely, and who appreciate the reassurance of a daily check-in with a real person. Some of our service users have shared that we are the only person they speak to on a daily basis. Many do not have family, while others have family members who live far away and are unable to call them every day. Please note that this service is not automated, which is why we can only offer a 'time range' for our calls. We want to ensure that every conversation is enjoyable and uplifting, so we focus on making each call special, even if we can’t predict how long it will last.

If you have selected an automated service, you will receive your contact from 07460 882820. Automated services include the daily reminder service and the daily check-in service. If you have selected the companion call service, you will receive your call from 07591 491300. All calls from our customer support team are made using the same number as the companion call service (07591 491300), this is also the number you can call to speak to a member of staff. If you have requested weekly reports, you will receive these via our email address support@whocarescalls.co.uk. This is the same email you can use to contact us.

Who Cares Calls is located in Darlington, England. We are currently able to offer our services to everyone living in the United Kingdom.

We believe that Who Cares Calls offers a service unmatched by any others. Some charities and organisations throughout the UK provide a volunteer-based service and while we agree these are a fantastic option for those who are unable to commit to a monthly pricing fee, they provide only a very basic service. Some of our service users who have used a volunteer-based service in the past have told us that they were unable to choose the time of their call, calls were often missed, sometimes for days and the calls often felt rushed. At Who Cares Calls we pride ourselves on offering a gold star service. Our service is designed to be easy to use and highly customizable, allowing you to create a unique experience tailored to your needs. As a small company, we are passionate about the services we provide and genuinely care about the people we serve. Plus, we want you to feel completely comfortable trying us out, so we offer a 7-day free trial on all our services. If you’re not 100% happy, you can cancel at no cost

At Who Cares Calls, we prioritize the protection of your data and privacy. We have implemented comprehensive, secure, and GDPR-compliant security protocols to ensure that your information is always safeguarded. Our approach is founded on trust; we work exclusively with vetted partners who hold the necessary security credentials and meet strict privacy and security standards. Our practices include the encryption of sensitive data. We use advanced encryption technologies to protect your sensitive information both in transit and at rest, ensuring that unauthorized individuals cannot access it. Our security infrastructure comprises thorough on-site and cloud-based measures designed to defend against both physical and digital threats. We continuously assess and enhance these defences to address emerging risks. Additionally, our staff undergo extensive training, as we believe our team is our first line of defence. All employees receive rigorous and ongoing training in data privacy and security practices, ensuring they are well-prepared to protect your information and respond effectively to potential incidents. With these comprehensive measures in place, you can trust that we are fully committed to upholding the highest standards of security and privacy for your data.

Our aim is to provide access to our service for anyone in need. If you are unable to afford our service but believe it could be beneficial to you, please do not hesitate to contact us. We are committed to finding a service that meets your needs.

This option is available for our companion call service and daily check in service. To check-in ahead of time please login to your dashboard and press 'I am safe'. This will check you in for the day, your service will resume as normal the next day.

Each service has unique benefits so it really depends on what the clients needs / wants. The companion call service promotes social inclusion, companionship and peace of mind for both the client and their family. It is an ideal solution for individuals who may be feeling isolated and are in need of a friendly chat. The service is particularly popular among seniors, individuals with disabilities, or caregivers. The daily check-in service provides the same peace of mind as the live call service but it’s more affordable and less interactive. This service is well-suited for individuals living alone or single parents who do not require companionship but still value the assurance of regular check-ins. The reminder service is a valuable tool for individuals who struggle to remember their daily tasks. Users of this service may face memory challenges, need to adhere to time-sensitive medication schedules, or simply lead hectic lives managing numerous responsibilities.

Once your companion call service has been set up, we will call the client each day at the designated time. Providing the call is answered, we will have a little chat and record that the client is safe and well. If the calls is not answered after 2 attempts -10 – 15 minutes apart-, we will notify the clients nominated person -or people- that we have been unable to make contact with the client.

The duration of our calls typically ranges from around 1 - 5 minutes, depending on the client's preferences. Some clients enjoy engaging in a brief chat, while others prefer to keep things short and to the point. Rest assured, we never rush our calls, we provide our clients with all the time they need to ensure a positive and uplifting experience.

We can talk about anything that you -the client- finds stimulating, e,g. pets, hobbies, TV, 'the good old days'... Anything at all that interests you.